BRIEF DESCRIPTION OF ROLE
We are looking for a Team Leader to join our dynamic and growing LISP, within the Retail Operations Team.
You will be responsible for the leadership of a diverse and multi-talented group of consultants as well as manage the daily operational requirements/processes in alignment with the value structures of the broader retail department.
You will be measured, amongst others, on the outputs of an engaged and motivated workforce; the maintenance of stable and autonomous operations; and the application of well-balanced service and compliance principles to those processes.
Preferred Candidate:
Relevant and applicable tertiary qualification, eg Bcom.
3 continuous years’ experience as a team leader in a similar industry.
Knowledge of Pension Fund Act, IFRS, Income Tax Act, Long Term Insurance Act, CISCA, JSE regulations.
Advanced MS Excel skills.
Professional Characteristics:
Strong decision-maker and inquisitive problem solver.
Attentive and perceptive to the ongoing needs of the team.
Possess and apply ownership/accountability characteristics.
Resilient and able to function in a fast paced, evolving, and high-pressure environment.
High degree of team- and self-awareness, with strong professional image.
Meticulous, deadline driven and reliable.
DUTIES AND RESPONSIBILITIES:
People Management: Engage and invest in people.
Motivate and influence staff toward a culture that promotes accountability and service excellence.
Develop and retain talent.
Operational: Maintain the stability of the team by.
Creating, analysing and reporting on key metrics of the team.
Responding pro-actively to analyses, findings and recommendations from various sources (such as KPA data, Risk Events, Quality- and Knowledge Assessments).
Implementing processes and controls to respond to events and service improvements.
Ensuring sufficient staff complement, skills availability and autonomy.
Strategic:
Execute strategic objectives and develop and maintain a results-driven environment.
Continuously develop a performance driven team culture by setting and aligning targets, seeking out multi-stakeholder feedback reviews on team output.
General:
Collaborate with fellow peers and engage with stakeholders such as support and service teams, risk and compliance, human resources to drive a distinguished and highly developed team.
Manage relationships that foster a creative, engaged, high-performing environment
Continuously work toward the implementation of processes and controls that fosters an effective Retail Department.
FOR MORE INFORMATION:
Email: recruit@sygnia.co.za
Should you not hear back from us in 14 days, please consider your application unsuccessful.
Disclaimer:
Please be advised that your personal information shared on your resumes will only be used as part of the Sygnia recruitment process for the role applied for. It will not be shared with any third parties for any other reason.